Valued Community,

While we monitor this situation closely, we want to inform you of what we’re doing to protect the health and well-being of our members, brand partners, and employees. We are committed to being there for you when it matters most and have implemented several precautionary actions to ensure we are operating with the highest level of regard for health and safety.

✔ Business Operations

We are maintaining standard business hours and operations. All non-logistics personnel are now working home-based. Material Bank shipments, powered by FedEx, are operating across Canada and all States throughout the United States.

✔ Health and Safety

Our Logistics Hub has been split into zones, permitting no more than six employees per zone. Clear entry and exit paths have been implemented as well as staggered start/end times to allow safe distancing. We have full-time medical professionals working onsite to lead health screenings and to educate our team members on how to maintain a safe, healthy, and sanitary workplace.

✔ Sanitization

We have invested in dedicated resources to perform continuous disinfectant sweeps throughout the Logistics Hub. We are taking advanced measures by treating packages with Lysol to eliminate pathogens.

✔ Shipments

At this time, FedEx, with support from the World Health Organization, has shared that it is safe to receive and touch packages. We continue to operate with our shipping partner under standard procedures and do not expect an interruption in service.

We understand that these are difficult times and we would like to help as much as possible. While we currently have a waitlist for new members, if you have truly pressing needs to access Material Bank, please reach out to us at support@materialbank.com, and we will do our best to expedite your access.

Thank you for your continued confidence in Material Bank.

Additional Support:

With the resulting shifts that are taking place in how we work, we want to remind you of some of Material Bank’s resources and tools that can help you work from home and collaborate from anywhere.


  • Contacting Brand Reps
  • Alternative Shipping Methods
  • Onboarding New Accounts
  • Collaborative Boards
  • Exporting Specification Sheets
  • Sample Returns

If you have any questions or concerns, please contact us at support@materialbank.com.

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